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General Topic
Driveo Host Operational Guide

1. Preparation

Before each booking, ensure the following:

  • The car has a full tank of fuel.

  • The vehicle is clean and well-maintained (interior & exterior).

  • Be punctual and stay in contact with the customer to confirm arrival time.

  • Dress appropriately according to the Driveo Host (Hero) dress code.

2. Pick-Up Procedures

During vehicle handover:

  • Greet the customer professionally upon arrival.

  • Verify the booking/checkout details and complete the e-inspection via Driveo system to ensure a smooth process.

  • Explain key vehicle features, including basic functions and toolkit/emergency item locations.

3. Return Procedures

When receiving the vehicle:

  • Stay in contact with the customer to confirm return timing.

  • Conduct a post-trip e-inspection and inform the customer of any new damages (if applicable).

  • Report any damages or traffic offenses to WAHDAH within the required timeframe (as per T&C).

4. Important Notes

  • Deliver excellent customer service to ensure a positive experience.

  • Encourage customers to leave feedback or reviews.

  • Ensure customers understand how to operate the vehicle safely and correctly.

Driveo Team
25 Mar 2026 6:34 AM
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